Campaign reports a story today about how JWT have launched a
new arm called ‘JWT Experience’ to focus on technology and interactive. What everyone else is spending their time doing there right now I am not sure – all the pre 1999 stuff?
In principle it
sounds like an interesting idea, and I guess they have been inspired by BBH
Labs and the success of that, but in this day and age is it a good idea for an
ad agency to set up another ‘technology’ department? It’s quite anachronistic, and
reminds me of the ad agencies all starting a digital agency in 2000-2002 to ‘do’
digital.
If you look at a lesson from big business, they all set
up a digital brand in the early days to safely test the digital territory. Abbey
National set up “Cahoot” so people could do online banking and British Gas set
up “house.co.uk” so people could submit meter readings. Over the longer term
these extensions became a hindrance, as it was the core of the business needed
to change. Things were able to happen quicker when you can put a bunch of
people together and say you’re the digital guys, but the challenge is affecting
the core.
So in a way the development today is good for JWT because it
helps slow moving organisations innovate, and the devil knows that JWT is that –
but the innovation happens at the edges. For as long as there is a separate
department who is responsible for interactivity, rather than it being central
to the efforts of the business, it will always be window dressing.